Indonesian Garters and Petco

[Snake lover 3-25]

wow well apparently some customer service people are more polite than others!!!!

[infernalis]

Shannon, Why not post the email addy on here..

If they get a stack of letters all saying the same thing, well you get the point.

[GarterNovice]

I would love to express my sentiments regarding their snake selling practices in a polite and tactful manner Only way to be heard is by having enough voices saying the same thing

[infernalis]

And while we are at it, demand that they write back to Stefan.

[GarterNovice]

I second that motion

[Stefan-A]

Yay! I got a response! A short one, but it's still a reply.

Dear Stefan, Thank you for contacting PETCO regarding how we have categorized our Garter Snakes.
I have forwarded your comments to our Upper Management team responsible for purchasing these snakes. We will look into how these snakes are labeled and make any necessary changes. We appreciate your feedback.
Thank you for your inquiry. Please contact us again if you need any further assistance.
Sincerely, Matthew B.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen!

[gregmonsta]

oh well ....

Dear Greg,
Thank you for contacting PETCO regarding the snakes that we currently sell in our stores. I am surprised to hear about the information contained in your correspondence. We have licensed exotic and general veterinarians that visit the stores on a daily basis and this is the first piece of information I have heard regarding the Garter snakes actually being Striped Keelbacks.
I will be referring this information to my manager to gather further information about this. I can assure you that we are taking this issue very seriously, and we truly appreciate you taking the time out of your day to inform us of this so that we may do further research with our vendors as well.
Thank you again for contacting PETCO, Greg. If you have any questions or if we can be of assistance to you in the future, please feel free to contact us here at the Customer Relations Department at (888) 824-7257 or by responding to this message.
Sincerely,

Chris M.
Customer Relations Coordinator

[gregmonsta]

Infact .... it's almost the same response as Shannon had .... I might raise that issue too lol .... very impersonal and proves that it certainly WASN'T the first notification of their mislabellings!!!

[reptile3]

Hey Greg, you got a reply. Sometimes they don't reply. You never know, more ppl writing them about the issue, they will really look into it!

[GarterNovice]

It's about time they replied to you. That seems like less of an automatic response than the ones that everyone else got. Hopefully they'll actually do something about it.