Some of you might remember my reservations about one of my local exotic pet shops. I 'rescued' Panama (a gulf coast ribbon) from there last April. Here's a summary -

I asked about wether he'd be interested in CB garters ... answer was no - they wouldn't sell ... yet a couple of months later there was a gaggle of WC ribbon snakes (ie cheap as chips and likely to make a good profit).
Found out they were fed on sprats (a seafish) and crickets. Made my comments, was ignored and met with 'Well, the crickets are dissapearing so they must be eating them.'.
I 'rescued' one and haven't been back to the shop since. On the online site they are still advertised as feeding on worms, crickets/etc which:
1) goes against the caresheet they have in their caresheet section or indeed goes against any advice given in the John Coote book on garter snake husbandry which they actually stocked (I know ... I bought it).
2) thamnophis species are NOT insectivorious and have been known to become impacted on a diet of insects through bad husbandry.
3) doesn't mention 'safe' fish ie freshwater thiaminase free fish, for example salmon and trout fillet.
4) a diet of nothing but earthworms will lead to issues with lack of phosphorus and calcium.
I joined the forum. Did my best to give advice and have pursued this, since last April, on other forums and also with other shop visitors that weren't happy with the owner's attitude.
I am not happy with the 'I know better because I've been doing this for years' approach.

Certainly, when it comes to Thamnophis the guy is seriously out of touch (ie stuck in the eighties).

The shop is well stocked and looks in good order and the practices with other species may well be in order but my experience with them mentioned above leaves a lot to be desired.

To this day they are still advertising their ribbons as being fed on worms and insects.

My other issue was that they were advertised simply as Thamnophis sauritus (when there was a clear variety of ribbons in the tank, which I estimated at being 80% proximus variants).

Recently I was told by one of the staff as being ignored because I was being 'rude' .... I was just being direct because I was being rudely ignored .... funny that!

Here's a link to their page - Strictly Exotics | Reptile Care & Breeding Centre | UK, Scotland, Dundee