I'm thinking retained shed too, Michelle. Do the shed box like Steve suggested. I have used a shed box with troubled sheds. I let the snakes soak in warm water for about 10-20 minutes...and then I start to try to manually remove the shed. I had a shed that was tight and cutting off breathing on Hermes before...because he couldn't get the shed off around his neck. Sometimes..what I call an "emergency shedectomy" is in order. Good luck and keep us posted please.